Legal & Support

This page summarizes key policies for buyers and sellers on AuctionHub. For full terms, see our Terms of Service, Seller Agreement, and Refund & Dispute Policy.

Listing Deposit Policy

AuctionHub charges a refundable listing deposit for certain listings when you submit an item for auction.

Purpose

Warehouse receiving
Inspection
Storage handling
Operational processing

If the item sells

The seller receives the full deposit back to their AuctionHub wallet.

If the item does not sell

The deposit may be retained to recover operational costs (receiving, storage, inspection, and return-related handling). If you request return of unsold inventory, the deposit remains retained because those costs have already been incurred.

This policy is separate from AuctionHub's platform commission. The standard platform fee on completed sales (e.g. 10%) still applies only when an item sells and is unrelated to the listing deposit.

Support

Questions about listings, deposits, or disputes? Contact support@auctionhub.online or visit the Help Center.